让世界，触手可及且安全 The World, Within Reach & Secure

Green Tea VPN employs industry-leading security architecture to ensure comprehensive protection of your privacy. Here is our security framework:

1. End-to-End Encryption: All data is encrypted with AES-256 before leaving your device—the same standard used by banks and military institutions. Even on insecure public Wi-Fi, your communications cannot be intercepted.
2. WireGuard® Protocol: We utilize the next-generation WireGuard protocol with a leaner codebase and stronger cryptographic primitives, reducing potential vulnerabilities while delivering faster speeds.
3. Strict No-Logs Policy: We do not record browsing history, connection timestamps, IP addresses, DNS queries, or any personally identifiable information on any server. This policy has been verified by independent third-party audits.
4. RAM-Only Architecture: Our servers operate in RAM-only mode, meaning all temporary data vanishes upon server restart, making log retention technically impossible.
5. Privacy-Friendly Jurisdiction: Green Tea VPN is incorporated in a privacy-friendly jurisdiction not subject to mandatory data retention laws.
6. Built-in Leak Protection: We provide DNS leak protection, IPv6 leak prevention, and an automatic kill switch to ensure your real IP is never exposed.

Green Tea VPN offers full platform coverage so you can enjoy secure connections on all your devices. Here is the complete device support breakdown:

1. All Major Operating Systems: We provide dedicated clients for Windows, macOS, iOS, Android, and Linux, each carefully optimized for a smooth native experience.
2. Browser Extensions: Lightweight extensions for Chrome and Firefox allow quick protection of browser traffic without installing the full client.
3. 10 Simultaneous Connections: One account supports up to 10 devices connected at the same time—your phone, laptop, tablet, and even family devices can all be protected at no extra cost.
4. Router Compatibility: Detailed router configuration guides enable installation directly on compatible routers, protecting every device on your home network including smart TVs and gaming consoles.
5. Smart TV & Gaming Consoles: Through router configuration or Smart DNS, you can enjoy unlocked streaming content on Apple TV, Android TV, PlayStation, Xbox, and more.
6. Device Management Dashboard: Easily view all connected devices in your account dashboard and manage or revoke device authorizations at any time.

Streaming unblocking is one of Green Tea VPN’s core strengths. We provide multiple ways to ensure access to your favorite content. Follow these steps if you encounter issues:

1. Switch to Streaming-Optimized Servers: Look for nodes labeled “Streaming” in the server list—these are specially optimized for Netflix, Disney+, YouTube, and other platforms.
2. Clear Browser Cache & Cookies: Streaming platforms may identify your real location through cached data. Clear your browser cache and all cookies after switching servers, then re-login to your streaming account.
3. Try Different Protocols: Switch between WireGuard and OpenVPN in settings. WireGuard typically offers better speed and compatibility for streaming.
4. Enable Smart DNS: For Apple TV or smart TV devices, enable Smart DNS in your account dashboard and follow the setup guide to unlock streaming content.
5. Contact Live Support: If issues persist, our 24/7 support team can recommend the best current nodes for unlocking—usually resolving the issue within minutes.
6. Submit a Node Optimization Request: For specific platforms or regions not yet covered, submit a request via support and our technical team will deploy or optimize nodes promptly.

Green Tea VPN offers multi-channel, round-the-clock technical support to quickly address any issues you may encounter. Here are all the ways to get help:

1. 24/7 Live Chat: Click the chat icon on our website to start a real-time conversation with support staff. Our team responds in under 2 minutes on average.
2. Help Center Knowledge Base: Our help center contains over 200 detailed guides and troubleshooting articles covering installation, error codes, and server selection tips.
3. Email Support: Email support@greentea-vpn.com for complex issues requiring screenshots or log files. Our team responds within 4 hours.
4. Community Forum: Join our official user community to exchange tips, share server experiences, and get configuration advice from fellow users.
5. Remote Assistance: For complex setups like router configuration, we offer secure remote assistance with a technician guiding you step by step.
6. Video Tutorial Library: Our video center features installation and configuration guides for every platform, with visual walkthroughs from download to advanced settings.

Green Tea VPN offers a 30-day no-questions-asked refund guarantee on all paid plans, allowing you to try our service risk-free. Here’s the detailed refund process:

1. Check Refund Eligibility: All first-time purchases qualify for the 30-day refund guarantee from the purchase date. Renewal orders are also covered by this policy.
2. Contact Support to Initiate: Reach out via live chat or email support@greentea-vpn.com with your account information and refund request—no reason required.
3. Provide Account Verification: Support will ask for your registered email or order number to verify account identity, ensuring the security of the refund operation.
4. Confirmation & Submission: Once verified, support will immediately submit your refund request. The entire process typically takes under 10 minutes.
5. Refund to Original Payment Method: Refunds are processed back to your original payment method. Alipay and WeChat Pay typically arrive within 1-3 business days; credit card refunds may take 5-10 business days depending on your bank.
6. Receive Confirmation: You’ll receive a confirmation email once the refund is processed. Contact support anytime if the refund hasn’t arrived within the expected timeframe.

Connection speed can be affected by multiple factors. Green Tea VPN provides various optimization methods for the best experience. Here’s a systematic troubleshooting guide:

1. Choose a Geographically Closer Server: Physical distance is the key factor affecting latency. Prioritize servers closest to your location to significantly reduce ping and improve speed.
2. Switch to a Lower-Load Server: Check real-time server load percentages in the client node list. Choosing less congested servers helps avoid bottlenecks and provides more stable speeds.
3. Try Different Protocols: Switch between WireGuard and OpenVPN in settings. WireGuard is generally faster, but OpenVPN may be more stable in certain network environments—try both.
4. Check Your Local Network: Test your base internet speed first. Close bandwidth-heavy applications, restart your router and modem, and ensure a healthy local network environment.
5. Experiment with Different Ports: In advanced settings, try switching connection ports (443, 80, 8443, etc.). Some ISPs may throttle specific ports, and switching can bypass these restrictions.
6. Enable Split Tunneling: If you only need VPN for specific apps or websites, enable split tunneling to let non-VPN traffic connect directly, reducing overall VPN tunnel load.